Privacy Policy

We use the information we collect to:

• Generate your protest packet: Creating personalized evidence documents with comparable sales analysis, condition-based deductions, and market trend arguments
• Find comparable properties: Searching for recent sales in your area that support a lower valuation
• Analyze property photos: Using AI to identify damage categories and estimate repair costs for deferred maintenance arguments
• Process payments: Completing your purchase and maintaining transaction records
• Communicate with you: Sending packet delivery notifications, deadline reminders, and responding to support requests
• Improve our service: Analyzing aggregate usage patterns to enhance our AI models and user experience
• Comply with legal obligations: Maintaining records as required by law

We use the following third-party services to provide our functionality. Each service receives only the minimum data necessary to perform its specific function:

We do not sell your personal information or property photos to third-party data brokers, advertisers, or marketing companies.

We may share your information only in the following circumstances:

• Service Providers: With the third-party services listed above, solely to provide our functionality
• Legal Requirements: If required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)
• With Your Consent: For any other purpose with your explicit permission

Retention Period: We retain your assessment data, photos, and generated packets for the duration of the tax year (through December 31) to allow you to re-download your packet if needed.

Automatic Deletion: Assessment data more than 18 months old is automatically purged from our systems unless you have an active dispute or legal matter pending.

Your Right to Delete: You may request immediate deletion of your data at any time by contacting us at atxtaxpilot@gmail.com. We will process deletion requests within 30 days.

We use cookies and similar technologies to:

• Essential Cookies: Maintain your session and remember your preferences
• Analytics: Understand how users interact with our service (aggregate, anonymized data)

We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser settings, though this may affect some functionality.

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256
• Access to production systems is restricted and logged
• Regular security audits and vulnerability assessments
• Secure, SOC 2 compliant hosting infrastructure

While we take reasonable precautions, no method of transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at atxtaxpilot@gmail.com. We will respond within 30 days.

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date." Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: